Frequently Asked Questions
About Our Products
Are your soaps handmade?
Yes. All Lotus & Lace soaps are handcrafted in small batches with care and intention. Because of this, colors, patterns, and textures may vary slightly from batch to batch — making each piece truly unique.
Are your products natural?
We prioritize thoughtfully chosen ingredients and artisanal processes. While some products may include safe, cosmetic-grade fragrance oils, we aim for gentle, skin-loving formulations that align with our earthy, ritual-inspired ethos.
Are your products vegan and cruelty-free?
Most of our products are vegan and always cruelty-free. Please check individual product descriptions for specific ingredient details.
Do your soaps contain synthetic dyes?
We primarily use micas, clays, and mineral pigments to create our signature tones. Any additional colorants used are cosmetic-grade and skin-safe.
Scent & Skin
Are your soaps suitable for sensitive skin?
Many of our products are gentle and formulated with nourishing ingredients. However, if you have very sensitive skin or known allergies, we recommend reviewing the full ingredient list before use or doing a small patch test.
Will the scent last on my skin?
Our soaps provide a soft, clean fragrance that lingers subtly rather than overpowering — meant to feel like a quiet ritual, not a perfume.
Shipping & Orders
How long does it take to ship my order?
Orders are typically processed within 3–4 business days and shipped shortly after. Standard shipping usually takes 3–7 business days, depending on your location.
Do you offer local pickup?
Yes! We offer free local pickup for customers located within 40 miles of Fredericksburg, Texas. At checkout, simply choose the “Local Pickup” option. Once your order is ready, you’ll receive an email with pickup instructions and the pickup location.
How will I know when my order is ready for pickup?
You’ll receive an email notification as soon as your order is prepared. Most orders are ready within 3-4 business days.
Where do I pick up my order?
After placing your order, we’ll send you the exact pickup address and time options in Fredericksburg, TX. Please bring your confirmation email when picking up.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible using the contact form. Once an order has shipped, we cannot make changes.
Returns & Care
Do you accept returns?
Due to the handmade and personal nature of our bath and body products, we do not accept returns on opened items. If your order arrives damaged or incorrect, please reach out to us within 7 days.
How should I store my soap?
Keep your soap in a dry, well-drained dish between uses. This helps extend its life and preserve its quality.
Why does my soap look different than the photo?
Because each bar is handmade, slight variations in color, swirl, or texture are natural and part of its charm.
Apparel
What fabrics do you use?
Our bohemian apparel is thoughtfully curated from soft, breathable, and draped fabrics designed for comfort and movement.
Do you offer size exchanges?
We accept exchanges on unworn apparel within 14 days of delivery. Please contact us to initiate an exchange.
How should I care for my clothing?
We recommend gentle washing in cold water and air drying to maintain fabric quality and color.
About Lotus & Lace
What is the Lotus & Lace philosophy?
Lotus & Lace is rooted in quiet rituals, natural beauty, and slow, intentional living — blending handcrafted bath and body with curated bohemian apparel that feels grounded, feminine, and timeless.
Where are your products made?
Our bath and body products are handmade in small batches in Fredericksburg, Texas.